First Bank investigates disappearance of N68m from Italy-based customer’s account
Story from Christine TOBECHUKWU
First Bank of Nigeria (FBN) has revealed that investigation has commenced on the reported incident of N68 million missing from a customer’s account.
In a statement published via their official Instagram account, First Bank admitted that N68m belonging to the Italy-based customer, Glory Omokaro, vanished from her account.
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The case went viral after the heartbroken victim Glory Omokaro reported the case to the popular Radio Programme, Brekete Family.
Omokaro, who lived in Italy, opened the bank account when she first visited Nigeria in 2013 and started saving money after that.
Glory said she saved money in her First Bank account until it reached N68 million and hoped to use it when she finally moved back to Nigeria.
She said upon her return to Nigeria in May 2023, however, she only discovered N3000 in the bank account.
Reacting to the unfortunate incident, First Bank said it has launched an investigation into the matter.
First Bank said: “We confirm the report of fraudulent activity on the account of one of our customers. This incident has been undergoing a very robust investigation since our receipt of the customer’s complaint with the goal of holistically unearthing what transpired and addressing the challenge, including satisfying the customer. Unfortunately, this has taken longer than anticipated.
“While the investigation is ongoing, we have repaired the customer’s account given the findings so far and our view that this is the best action in consideration for our customer.
“We regret any inconveniences this may have caused the customer and wish to emphasise that this incident is in no way reflective of the principles and ethics of our time-tested operations.”
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