MTN apologises for 200% data price hike
Nigeria’s leading telecom operator, MTN, has issued a public apology to its customers after a sudden 200% increase in the price of its popular 15GB data bundle sparked widespread outrage.
The price hike saw subscribers now paying N6,000 for a 15GB weekly data plan, a significant jump from the previous N2,000. This unexpected change took many customers by surprise, leading to a wave of complaints on social media on Wednesday.
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In an informal and conversational tone, MTN acknowledged the frustration of its users and addressed the growing discontent. In a message shared on social media on Thursday, MTN said, “To our 15G digital bundle lovers, you dey vex. We know. We know how upsetting it must have been to wake up to a 200% price increase on your favorite bundle.
“We could explain with reasons, but omo, all that na story. We get it and admit it. Let’s just say na mistake.”
The company urged customers to forgive and move forward, stating, “In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”
At the moment, MTN is the only operator to have raised prices, though Airtel and Globacom are expected to follow suit after the Nigerian Communications Commission approved a 50% tariff increase in January. The Nigeria Labour Congress has condemned the hike and called for an immediate reversal.
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